Last Updated: November 2, 2025
Introduction
Welcome to Elysian Cove. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.
Information We Collect
Direct Collection: We do not directly collect personal information through this website. We do not use cookies for tracking, and we do not operate contact forms or email newsletter subscriptions.
Third-Party Services: Our website uses certain third-party services that may collect information:
- Google Fonts: We use Google Fonts to enhance the visual presentation of our website. When you visit our site, Google may collect your IP address and technical information about your browser to deliver the fonts. This is subject to Google's Privacy Policy.
- YouTube: We embed YouTube videos on our website. When you play these videos, YouTube may collect information about your viewing behavior. This is subject to YouTube's Privacy Policy.
Legal Basis for Processing
Under GDPR and Indonesian Data Protection Law, we process information on the following legal bases:
- Legitimate Interest: We use Google Fonts to improve the visual presentation and user experience of our website. This is a legitimate interest that does not override your privacy rights.
- Consent: By playing embedded YouTube videos, you provide implicit consent for YouTube to process information about your viewing behavior according to their privacy policy.
- Contract Performance: When you contact us via WhatsApp or proceed with bookings through Kini Resort, information processing is necessary to fulfill the service you've requested.
Booking and Inquiries
WhatsApp Communication: When you click on booking links or contact buttons, you are redirected to WhatsApp (phone: +62 821 4495 6038). Any information you share through WhatsApp is subject to WhatsApp's Privacy Policy.
Kini Resort Partnership: All booking reservations and guest services are managed in partnership with Kini Resort Sumbawa. When you proceed with a booking, your personal information will be processed by Kini Resort according to their privacy policy. Please review Kini Resort's Privacy Policy for details on how they handle your booking data, including names, contact information, payment details, and reservation information.
How We Use Information
Since we do not directly collect personal information through this website, we do not use, store, or process your personal data. The information collected by third-party services (Google Fonts, YouTube, WhatsApp) is governed by their respective privacy policies.
The purposes of third-party information collection include:
- Delivering fonts and improving website display (Google Fonts)
- Providing video content and improving recommendations (YouTube)
- Facilitating communication for booking inquiries (WhatsApp)
Data Security
Website Security: Our website is served over HTTPS, which encrypts data transmitted between your browser and our servers. This protects information in transit from interception by third parties.
Third-Party Security: The security of information collected by third-party services (Google, YouTube, WhatsApp) is managed by those respective platforms according to their security standards.
Booking Data Security: All booking and guest information is secured by Kini Resort Sumbawa. We recommend reviewing their privacy policy to understand how they protect your personal information.
Your Responsibility: We recommend keeping your devices and browsers up to date with the latest security patches and using strong passwords for any accounts you create with booking platforms.
Data Retention
Website Data: Since we do not directly collect or store personal information on this website, there is no data retention period for personal data on our end.
Browser Cache: Your web browser may temporarily cache website assets (images, fonts, etc.) for performance purposes. You can clear your browser cache at any time:
- Chrome: Settings → Privacy and security → Clear browsing data
- Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data
- Safari: Preferences → Privacy → Manage Website Data → Remove All
Third-Party Retention: Google Fonts, YouTube, and WhatsApp have their own data retention policies. Please refer to their privacy policies for details.
Booking Data: Kini Resort retains booking and guest information according to their data retention policy and legal requirements. Contact them directly for information about how long they retain your booking data.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. The only data sharing that occurs is:
- Through third-party services (Google, YouTube, WhatsApp) as described above
- With Kini Resort Sumbawa when you proceed with booking inquiries or reservations through our partnership
Legal Disclosure: We may disclose information if required by law, court order, or legal process, or if necessary to protect our rights, property, or safety, or that of others.
Your Rights
Under Indonesian Data Protection Law (UU PDP) and international regulations including GDPR (for EU visitors), you have the following rights:
- Right to Access: Request information about data collected about you
- Right to Correction: Request correction of inaccurate information
- Right to Deletion: Request deletion of your personal information
- Right to Object: Object to certain types of data processing
- Right to Data Portability: Request your data in a portable format
- Right to Restrict Processing: Limit how your data is processed
- Right to Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights regarding booking data, please contact Kini Resort directly through their privacy policy contact information. For questions about this website, contact us at bookings@kirana-retreat.com.
Right to File a Complaint
If you believe your privacy rights have been violated or you are not satisfied with how we've handled your data protection concerns, you have the right to file a complaint with the relevant data protection authority:
For Indonesian Residents: You can file a complaint with the Indonesian Ministry of Communication and Information Technology or the relevant data protection authority once fully established under UU PDP.
For EU Residents: You can lodge a complaint with your local supervisory authority or with the supervisory authority of your habitual residence, place of work, or place of alleged infringement. A list of EU data protection authorities can be found at edpb.europa.eu.
Direct Contact: Before filing a formal complaint, we encourage you to contact us directly so we can address your concerns. Filing a complaint with an authority does not prejudice your ability to pursue other legal remedies.
Automated Decision Making
We want to be clear: we do not use automated decision-making or profiling on this website. This means:
- No algorithms are used to make decisions about you based on your behavior
- No automated profiling of your preferences, demographics, or characteristics
- No automated systems that affect your booking options or pricing
- All booking inquiries are handled by real people through WhatsApp communication
If Kini Resort uses any automated systems for booking management, they will inform you according to their privacy policy.
Third-Party Links and Services
Our website contains links to and integrations with third-party platforms and services. We are not responsible for the privacy practices or content of these external sites and services:
- WhatsApp: Communication platform - Privacy Policy
- YouTube: Video hosting service - Privacy Policy
- Google Fonts: Font delivery service - Privacy Policy
- Kini Resort Sumbawa: Booking partner - Privacy Policy
Your Responsibility: We encourage you to review the privacy policies of any third-party sites or services you visit or use through our website. When you click on external links or use third-party services, you are leaving our website and are subject to their terms and policies.
No Endorsement: Links to third-party websites do not imply endorsement of their content, products, services, or privacy practices.
International Visitors
Our villa is located in Indonesia, and our website is intended for an international audience. If you are visiting from the European Union, please note that by using this website and proceeding with bookings, your information may be transferred to and processed in Indonesia. We work with partners who are committed to protecting your data in accordance with international standards.
Cross-Border Transfers: Data transferred to Indonesia may not have the same level of protection as in your home country. However, we ensure our partners implement appropriate safeguards to protect your information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at bookings@kirana-retreat.com, and we will work to delete such information.
Parental Responsibility: If you are a parent or guardian and you become aware that your child has provided us with personal information without your consent, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page indicates when the policy was last revised.
How We Notify You: When we make material changes to this policy, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website's homepage for a reasonable period
- If we have your contact information, notify you via email or WhatsApp
Your Responsibility: We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, wish to exercise your privacy rights, or have complaints about our privacy practices, please contact us:
Elysian Cove
Kini Village, Sekongkang
West Sumbawa, Indonesia
Email: bookings@kirana-retreat.com
WhatsApp: +62 821 4495 6038
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT" in your subject line.
This privacy policy is compliant with Indonesian Data Protection Law (UU PDP), GDPR, and international privacy standards. For booking-related privacy matters, please refer to Kini Resort's Privacy Policy.